But it still takes far too long for half-baked results to follow. You may also demand it a little more drastically. Now you appeal to everyone involved to look ahead and create a solution together. The people involved explain in detail why something is not working, for example, why they could not coordinate on this in time and who is responsible. What you then get to hear is usually nothing but excuses. You may also talk to them on the phone or even in person. Typically, as a supervisor, you now send emails to all parties involved to sit down together and resolve the situation. Identify open or subliminal conflicts among employees What is often present here is either an underlying conflict between the parties involved or at least their lack of ability or will to communicate effectively with each other. We tell ourselves that all the people involved really have to do is talk to each other. The sales department complains that the updates of the product or service descriptions are still not ready and the marketing or product management complains that the sales department does not spend any time on coordinating the contents, especially with regard to customer wishes.One of the most important trainers in your academy does not implement the specifications as desired by the management: the courses to be offered cannot yet be offered because important contents are missing or the contents sometimes drastically exceed the specified scope.Marketing or product management sends out campaigns to customers and/or prospects about new products, their features, benefits and prices. However, the service only finds out about it when the customers actively ask for it.And now it just has to run, right? How often have they asked why certain processes take so long? Why certain staff or departments have not talked to each other to solve obvious difficulties? Hand on heart: They have documented their processes, introduced effective technologies. One of the main reasons why we don't reach our annual targets is because of underlying unresolved conflicts between staff, managers or both.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |